CRM Systems Lead — Strategy, Configuration & Enablement

Wayne-Sanderson Farms; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

Wayne-Sanderson Farms in Atlanta is seeking a Senior Systems Analyst - CRM to act as the subject matter expert for CRM applications and related business processes. You will lead configuration, testing, and knowledge transfer, partnering with stakeholders to translate operational needs into reliable, scalable CRM solutions.

You will guide enhancements, resolve complex issues, and collaborate with Sales, Customer Service, Finance and IT on roadmap priorities, data integrity, and reporting to drive

Qualifications

• Four+ years of experience supporting CRM platforms, enterprise applications, or business systems.
• Experience gathering requirements, documenting processes, and delivering CRM enhancements with stakeholders.
• Experience configuring CRM functionality including fields, forms, workflows, and security.

Responsibilities

• Serve as SME for assigned CRM applications and business processes, guiding configuration and design.
• Own complex CRM enhancements, testing, deployment readiness, and post-go-live stabilization.
• Lead data migration, integration efforts, and cross-functional collaboration to improve CRM value.
• Provide guidance to less experienced professionals and escalate platform strategy when needed.

Skills

CRM Configuration

Stakeholder Engagement

Solution Design

Troubleshooting

Data Analysis

Education

Bachelor's degree in a related field

Tools

Dynamics 365

Power BI

Tableau

Job description

Wayne-Sanderson Farms in Atlanta is seeking a Senior Systems Analyst - CRM to act as the subject matter expert for CRM applications and related business processes. You will lead configuration, testing, and knowledge transfer, partnering with stakeholders to translate operational needs into reliable, scalable CRM solutions.

You will guide enhancements, resolve complex issues, and collaborate with Sales, Customer Service, Finance and IT on roadmap priorities, data integrity, and reporting to drive