Customer Care Ops Coordinator — Process Improvement & Mentoring

Victaulic Company; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Victaulic Company in the United States seeks a Customer Care professional to manage dispute resolution, credits, RMAs and warranty claims, while ensuring accurate order processing and strong customer satisfaction. The role emphasizes root-cause analysis, timely communications, and adherence to standard procedures to support profitability.

Senior responsibilities include directing daily operations of the Customer Care team, testing system enhancements, internal audits, and monthly reporting, all

Qualifications

• Minimum High School Diploma; Associates Degree preferred.
• Senior Qualification: 5 Years of customer service experience or Victaulic product knowledge.

Responsibilities

• Identify, communicate root causes in daily processes to prevent or resolve billing disputes.
• Perform order processing and service-related activities to ensure accurate, timely handling of customer requirements.
• Assist in mentoring and training Activity for Customer Care team members.
• Analyze and resolve customer requests using established procedures; report issues to supervisors and sales management.
• Adhere to all company policies, procedures, and best practices for order cycle activities; maintain documentation as required.

Job description

Victaulic Company in the United States seeks a Customer Care professional to manage dispute resolution, credits, RMAs and warranty claims, while ensuring accurate order processing and strong customer satisfaction. The role emphasizes root-cause analysis, timely communications, and adherence to standard procedures to support profitability.

Senior responsibilities include directing daily operations of the Customer Care team, testing system enhancements, internal audits, and monthly reporting, all