Senior Customer Care & Dispute Resolution Lead

Victaulic Company; Easton (Northampton County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Victaulic Company is seeking a Customer Care Senior Associate to support daily operations and drive issue resolution. You will manage disputes, RMAs and credits, ensuring accurate processing and timely communication with customers.

The role requires strong communication, reliability and leadership to mentor teammates and improve service quality. Expect collaboration with Supervisors and Sales Management in a fast-paced environment.

Qualifications

• Minimum High School Diploma; Associates degree preferred.
• 1+ year of customer service experience; product knowledge a plus.
• Strong communication, leadership and teamwork skills; able to handle difficult situations.

Responsibilities

• Resolve disputes and communicate root causes to improve daily processes.
• Process credits, RMAs and warranty claims following established procedures.
• Mentor and train Customer Care staff; support supervisors and managers as needed.
• Handle order processing and service requests accurately and promptly.
• Identify customer issues and potential sales leads; report system deficiencies.

Skills

Customer service

Leadership

Communication

Education

High School Diploma

Associates Degree preferred

Tools

Microsoft Office

Job description

Victaulic Company is seeking a Customer Care Senior Associate to support daily operations and drive issue resolution. You will manage disputes, RMAs and credits, ensuring accurate processing and timely communication with customers.

The role requires strong communication, reliability and leadership to mentor teammates and improve service quality. Expect collaboration with Supervisors and Sales Management in a fast-paced environment.