Service Operator — Customer Care & Scheduling

CarMax Business Services; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Paid holidays

Job summary

CarMax is seeking a Service Operator to deliver exceptional customer service and support service processes in the Louisville location. You will be the friendly, knowledgeable contact handling in-person and over the phone, coordinating service activities and ensuring smooth operations in the Service Department.

The role involves assisting service consultants, scheduling appointments, routing inquiries, and maintaining compliance with CarMax EH&S guidelines while contributing to a clean and

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening abilities to ensure positive customer interactions.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets.
• Capability to thrive in a fast-paced environment, multitasking effectively while collaborating with cross-functional teams.
• Flexibility to work varied shifts, including nights, weekends, and holidays, while maintaining professional appearance and integrity.

Responsibilities

• Respond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset.
• Assist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences.
• Schedule service appointments and provide accurate routing of calls and inquiriesDeliver timely written messages to the appropriate team members for follow-up.
• Manage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive.
• Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Telephone etiquette

Data entry

Multitasking

Team collaboration

Flexible shifts

Tools

Excel

Job description

CarMax is seeking a Service Operator to deliver exceptional customer service and support service processes in the Louisville location. You will be the friendly, knowledgeable contact handling in-person and over the phone, coordinating service activities and ensuring smooth operations in the Service Department.

The role involves assisting service consultants, scheduling appointments, routing inquiries, and maintaining compliance with CarMax EH&S guidelines while contributing to a clean and