Operations/Fixed Route - Fixed Route Operator

Transit Authority of Northern Kentucky; Fort Wright (KY); On-site; USD 38,000 - 46,000; Full time

Job summary

Transit Authority of Northern Kentucky is seeking a Fixed Route Operator to safely and efficiently transport passengers along assigned routes, maintaining on-time performance and customer service excellence. Responsibilities include operating a coach, handling fare collection, and staying current on schedules and detours.

A CDL Class B with Passenger and Air Brake endorsements is required (or obtained during training), with a clean driving record and strong communication skills.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of customer service experience.
• CDL Class B with Passenger and Air Brake endorsements (or obtained during training).
• Clean driving record – not more than 1 moving violation and 1 accident in past 5 years.
• Strong communication and interpersonal skills.
• Initiative and attention to detail.
• Ability to learn route/schedule information and work well in a team.
• Ability to keep clear and accurate records.

Responsibilities

• Drives bus on designated routes within a schedule.
• Notifies dispatch of deviations, overloads, incidents.
• Notifies dispatch of passenger issues and vehicle problems.
• Stops to load/unload passengers; assists with wheelchairs when needed.
• Maintains route/schedule awareness and safety standards.
• Operates farebox and related onboard systems; provides passenger information.

Skills

Customer service

Communication

Initiative

Team player

Attention to detail

Problem solving

Education

High school diploma or equivalent

CDL Class B with Passenger/Air Brake endorsements

Job description

Operations/Fixed Route - Fixed Route Operator

Transit Authority of Northern Kentucky, 3375 Madison Pike, Ft Wright, Kentucky, United States of America

Job Description

Posted Thursday, August 6, 2026 at 4:00 AM

TRANSIT AUTHORITY OF NORTHERN KENTUCKY

POSITION DESCRIPTION

March 2025

Position Title: Fixed Route Operator Dept./Division: Operations

Reports to: Manager of Transit Operations FLSA Status: Non-exempt Safety Sensitive Position: Yes

JOB SUMMARY:

Under the direction of Operations Leadership, provides safe, efficient, and on-time delivery of passengers by means of public transportation.

EDUCATION/EXPERIENCE REQUIREMENTS :

• High school diploma or equivalent.
• Minimum One (1) year of customer service experience.
• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements or obtained during training.
• Clean driving record – not more than 1 moving violation and 1 accident within past 5 years.
• Strong communication and interpersonal skills.
• Initiative.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to learn detailed schedule information about TANK bus routes.
• Ability to work cooperatively and be a team player.
• Ability to keep clear and accurate records.

ESSENTIAL FUNCTIONS :

• Drives one of several different coach styles in a safe, courteous, and reliable manner along a designated route within a defined time schedule.
• Notifies dispatch of deviations, overload, accidents, or passenger incidents.
• Notifies dispatch of passenger’s medical or behavior problems and mechanical or electrical problems with the coach.
• Stops at designated points to load and/or unload passengers.
• Stays abreast of route and schedule changes as well as detours.
• Administers TANK’s fare policy and ensures that fares are deposited into the farebox and distributes transfers through the farebox.
• Dispenses information to customers on routes, schedules, and other services.
• Advises customers of rules and regulations when necessary.
• Completes and submits written reports concerning passenger incidents along with preventable and non-preventable accidents.
• Operates on-board computers for farebox, destination signs, electronic announcement of stops (when available) and for communications with dispatch.
• Calls out major bus stops and transfer points when the electronic annunciator system is not available.

Fixed Route Operator

March 2025

Page 2 of 2

• Assists in the boarding/alighting of passengers in wheelchairs and is responsible for the proper securement of the wheelchair.
• Performs other duties as assigned.

PHYSICAL DEMANDS :

• Must be able to sit for extended period.
• Must be able to stand and move about.
• Must be able to walk up and down the steps of the bus multiple times throughout the shift.
• Must be able to stoop and bend to secure wheelchairs.
• Must be able to push and pull to assist passengers in wheelchairs.
• Must be able to reach out and have the finger dexterity to use MDT unit radio system.
• Must be able to reach up and out to program farebox and change destination sign
• Must be able to read and comprehend written material.

LICENCES REQUIRED :

• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements.
• Must be able to meet and pass DOT medical requirements needed to maintain a CDL.

SUPERVISORY RESPONSIBILITIES :

• None

INTERNAL & EXTERNAL CONTACTS : TYPE:

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. An incumbent may be asked to perform other duties as required.

Transit Authority of Northern Kentucky, 3375 Madison Pike, Ft Wright, Kentucky, United States of America