Customer Care Operations Specialist

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Roswell (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

PGA TOUR Superstore is seeking a customer service professional to join our Customer Care Team in Roswell, GA. The role focuses on delivering outstanding service, resolving escalated issues, and partnering with store leadership and vendors to meet company goals.

You will handle online orders, SPOs, and shipments, using several systems to research and answer questions while maintaining a customer-first mindset and strong communication with cross-functional teams.

Qualifications

• High School Diploma or GED is required.
• Min 2 years of call center or related customer service experience.
• Strong attention to detail and problem solving skills.
• Ability to adapt to change and work in a fast-paced environment.
• Ability to multi-task while handling calls using technology.

Responsibilities

• Deliver a consistent customer experience with efficient resolutions.
• Resolve orders, SPOs, and vendor shipments with internal/external customers.
• Research and resolve questions using multiple systems concurrently.
• Collaborate with store leadership and vendors to find solutions.

Skills

Listening skills

Interpersonal skills

Verbal communication

Written communication

Multi-tasking

Adaptability

Education

High School Diploma or GED

Tools

Service Now

ITSM/CSM

SAP

Kibo OMS

Cybersource

Job description

PGA TOUR Superstore is seeking a customer service professional to join our Customer Care Team in Roswell, GA. The role focuses on delivering outstanding service, resolving escalated issues, and partnering with store leadership and vendors to meet company goals.

You will handle online orders, SPOs, and shipments, using several systems to research and answer questions while maintaining a customer-first mindset and strong communication with cross-functional teams.