Customer Care & Operations Leader (Medical Devices)

Halma plc; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Halma plc is looking for a Customer Care Manager in Houston, Texas, to oversee the customer service and sales support functions, from quoting to order fulfillment.

The ideal candidate will have experience in B2B environments, proven leadership skills, and a background in the medical device industry. Responsibilities include enhancing customer experience and aligning with sales and operational strategies.

This full-time position requires a proactive approach to customer satisfaction and a strong ability to lead teams.

Qualifications

• 5+ years of customer service or inside sales leadership experience.
• Strong understanding of order management and customer workflows.
• Strong communication and presentation skills.

Responsibilities

• Own the full customer experience across pre-sale, order execution, and post-sale support.
• Lead, coach, and develop customer service and sales support teams.
• Optimize quoting, order management, and fulfillment workflows.

Skills

Customer service leadership

B2B experience

ERP/CRM systems

Cross-functional collaboration

Problem solving skills

Technical product knowledge

Education

Bachelor’s degree or relevant experience

Job description

Halma plc is looking for a Customer Care Manager in Houston, Texas, to oversee the customer service and sales support functions, from quoting to order fulfillment.

The ideal candidate will have experience in B2B environments, proven leadership skills, and a background in the medical device industry. Responsibilities include enhancing customer experience and aligning with sales and operational strategies.

This full-time position requires a proactive approach to customer satisfaction and a strong ability to lead teams.