Customer Service & Operations Manager (Medical Devices)

Norwood Medical; Dayton (OH); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) plan

Tuition assistance

Career development

Employee discounts

Job summary

Norwood Medical is seeking a Customer Service Operations Manager to lead customer order management and coordinate operations in a fast-paced manufacturing environment. This is a working-manager role combining hands-on responsibility with functional leadership.

The ideal candidate is customer-focused, highly organized, and comfortable balancing customer needs with operational capacity and business priorities.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• 5+ years in customer service, order management, supply chain, planning, operations, or manufacturing.
• Experience leading or coordinating others.

Responsibilities

• Manage customer purchase orders, sales orders, order changes, and delivery commitments.
• Serve as primary point of contact for orders, schedules, delivery status, and escalations.
• Coordinate order fulfillment with Planning, Operations, Sales and other departments.
• Identify delivery risks and communicate changes and recovery plans to customers.
• Lead resolution of customer complaints, order issues, and escalations.
• Provide day-to-day direction, support, and coaching to Customer Operations team.
• Monitor open orders, customer requirements, and delivery performance.
• Identify and implement process improvements for order accuracy and responsiveness.
• Serve as subject matter expert for customer order management and fulfillment.

Skills

Customer order management

Leadership / mentoring

Communication

Problem solving

Organization

Cross-functional collaboration

Detail orientation

Multi-priority handling

Education

Bachelor's degree in Business, Supply Chain, Operations, or related field

Tools

ERP systems

Microsoft Office (Excel, Outlook)

Job description

Norwood Medical is seeking a Customer Service Operations Manager to lead customer order management and coordinate operations in a fast-paced manufacturing environment. This is a working-manager role combining hands-on responsibility with functional leadership.

The ideal candidate is customer-focused, highly organized, and comfortable balancing customer needs with operational capacity and business priorities.