Senior Customer Experience Manager - Medical Devices

Halma p.l.c; Houston (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

TeDan Surgical Innovations (TSI) in Houston, TX, seeks a Customer Care Manager to lead our customer service and sales support functions from quote through order fulfillment and post-sale support.

You will bridge customers, sales, and operations, drive a best-in-class experience, ensure regulatory compliance, and align with commercial strategy to grow revenue and customer satisfaction.

Qualifications

• 5+ years of customer service or inside sales leadership experience.
• Experience in a B2B, medical device or manufacturing environment.
• Strong understanding of order management and customer workflows.
• Experience with ERP/CRM systems.
• Proven leadership of customer service teams in a B2B environment.
• Experience managing end-to-end customer operations (order-to-cash).

Responsibilities

• Own the full customer experience across pre-sale, order execution, and post-sale support
• Lead, coach, and develop customer service and sales support teams
• Optimize quoting, order management, and fulfillment workflows
• Ensure adherence to quality system and documentation requirements
• Partner with sales leadership to support distributors, direct customers, and field teams
• Coordinate closely with sales, marketing, operations, and supply chain teams

Skills

Customer service leadership

Team management

Order management

B2B experience

Medical device knowledge

Cross-functional collaboration

Regulatory/compliance

Education

Bachelor’s degree preferred

Tools

ERP/CRM systems

Job description

TeDan Surgical Innovations (TSI) in Houston, TX, seeks a Customer Care Manager to lead our customer service and sales support functions from quote through order fulfillment and post-sale support.

You will bridge customers, sales, and operations, drive a best-in-class experience, ensure regulatory compliance, and align with commercial strategy to grow revenue and customer satisfaction.