Onsite Customer Care & Operations Coordinator

Socket.dev; Hinesville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

401(k) with match

Health, Dental, and Vision Insurance

Paid Holidays

PTO

On-site Wellness program

Employee Assistance Program (EAP)

Job summary

LCI is seeking a Customer Care Coordinator to assist in all customer-related matters and support Customer Service Representatives. This onsite role at Ft. Stewart runs Monday through Friday 7:30 AM–4 PM, with responsibilities spanning order entry, quotes, communications, and follow-up.

The role requires a high school diploma with at least one year of related work experience, basic retail knowledge, and strong interpersonal skills to interact with customers, vendors, and management.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.
• Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.

Responsibilities

• Responsible for all customer related matters.
• Maintain a positive and friendly demeanor when assisting customers.
• Able to navigate Axapta to create and release sales orders.
• Communicate with customers and vendors throughout the entire sales order process via phone or email.
• Knowledge to quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
• Coordinate pick up/delivery of orders.
• Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
• Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
• Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
• Register and track customer complaints with expeditious follow up and resolution.
• Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
• Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
• Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
• Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
• Ensure that all daily price changes are published and displayed as instructed.
• Be instrumental in utilizing current marketing tools to seek additional sales.
• Merchandizing and replenishing shelves as necessary.
• Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
• Other duties as assigned.

Skills

Interpersonal skills

Basic retail knowledge

Education

High school diploma

Job description

LCI is seeking a Customer Care Coordinator to assist in all customer-related matters and support Customer Service Representatives. This onsite role at Ft. Stewart runs Monday through Friday 7:30 AM–4 PM, with responsibilities spanning order entry, quotes, communications, and follow-up.

The role requires a high school diploma with at least one year of related work experience, basic retail knowledge, and strong interpersonal skills to interact with customers, vendors, and management.