Customer Care Manager – Warranty & Escalations

Insight Global; Wilmington (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A client-focused staffing agency in Wilmington is looking for a Customer Care Manager to oversee warranty issues, manage customer relationships, and ensure high levels of customer satisfaction. This role requires at least 2 years of customer service experience and the ability to work in a fast-paced environment. Candidates with construction or property management experience are preferred. The position is full-time and offers a salary range of $60,000–$65,000 annually, along with benefits including medical and vision insurance and a 401(k).

Qualifications

• 2+ years of customer service experience.
• Experience working with subcontractors, vendors, or partners.
• Ability to manage warranty/customer service processes in a fast-paced environment.

Responsibilities

• Manage escalated and large warranty issues for closed homes.
• Conduct in-person homeowner assessments as needed.
• Determine if a corrective work order is needed.
• Establish and maintain positive customer relationships.
• Authorize payment for work performed up to approval limits.

Skills

Customer service management

Vendor management

High volume process management

Job description

A client-focused staffing agency in Wilmington is looking for a Customer Care Manager to oversee warranty issues, manage customer relationships, and ensure high levels of customer satisfaction. This role requires at least 2 years of customer service experience and the ability to work in a fast-paced environment. Candidates with construction or property management experience are preferred. The position is full-time and offers a salary range of $60,000–$65,000 annually, along with benefits including medical and vision insurance and a 401(k).