Customer Care Manager - State Farm Agent Team Member Santa Fe - NM

Mysantafeagent; Santa Fe (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Bonus based on performance

Free food & snacks

Job summary

Michelle Cole - State Farm Agent in Santa Fe, NM is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordinating interactions to keep workflows efficient.

This position offers full-time hours in Santa Fe, with benefits including advancement opportunities, PTO, 401(k) matching, performance-based bonuses, and free snacks.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities.
• Experience in customer service, office management, or admin support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Customer service experience

Office management

Job description

Customer Care Manager - State Farm Agent Team Member

Full Time in Santa Fe - NM

• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance
• Free food & snacks

You May Be a Great Fit as a Customer Care Manager at Michelle Cole - State Farm Agent if

Location Address Santa Fe, NM 87507

At Michelle Cole - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $35,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.