Customer Care Manager: Service Leader with Impact

Michelle Cole - State Farm Agent; Santa Fe (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

401(k) matching

Performance-based bonus

Competitive salary

Flexible schedule

Free snacks

Job summary

Michelle Cole - State Farm Agent in Santa Fe, NM is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. You will manage inquiries, coordinate team communication, and assist with policy reviews to deliver outstanding service.

The role emphasizes communication, organization, and community outreach, with a focus on helping customers and maintaining strong relationships in the local area.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Team coordination

Customer service experience

Administrative support

Job description

Michelle Cole - State Farm Agent in Santa Fe, NM is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. You will manage inquiries, coordinate team communication, and assist with policy reviews to deliver outstanding service.

The role emphasizes communication, organization, and community outreach, with a focus on helping customers and maintaining strong relationships in the local area.