Customer Care Manager — Growth & Service Leader

Mysantafeagent; Santa Fe (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Bonus based on performance

Free food & snacks

Job summary

Michelle Cole - State Farm Agent in Santa Fe, NM is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordinating interactions to keep workflows efficient.

This position offers full-time hours in Santa Fe, with benefits including advancement opportunities, PTO, 401(k) matching, performance-based bonuses, and free snacks.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities.
• Experience in customer service, office management, or admin support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Customer service experience

Office management

Job description

Michelle Cole - State Farm Agent in Santa Fe, NM is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordinating interactions to keep workflows efficient.

This position offers full-time hours in Santa Fe, with benefits including advancement opportunities, PTO, 401(k) matching, performance-based bonuses, and free snacks.