Customer Care Manager - State Farm Agent Team Member

Kike Trevino - State Farm Agent; Laredo (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Competitive salary

Job summary

Kike Trevino State Farm in Laredo is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes clear communication, meticulous organization, and the coordination of customer interactions to support claims, billing, and policy reviews.

You'll lead a small team, track service metrics, engage with the community, and help clients understand their options.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service or office management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service experience

Education

High School Diploma

Job description

Benefits:

• Paid time off


• 401(k)


• 401(k) matching


• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Kike Trevino State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.


• You genuinely care about your community and want to make a positive impact on the people around you.


• You’re a natural relationship-builder who earns confidence quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently providing options.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

517 Shiloh Dr Ste 4, Laredo TX

At Kike Trevino State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.


• Coordinate team communication to maintain efficient workflows.


• Assist with account updates, billing inquiries, and policy reviews.


• Track service metrics and report progress to the agent.


• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.


• Strong attention to detail with the ability to manage multiple priorities.


• Prior experience in customer service, office management, or administrative support preferred.


• Must be able to obtain applicable state insurance licenses.