Customer Service Representative - State Farm Agent Team Member

Linda Allen - State Farm Agent; Fort Worth (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Licensing Paid by Agency

Holiday Time Off

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Paid time off

Parental leave

Training & development

Health insurance

Job summary

The Linda Allen State Farm Agency is seeking a dedicated Customer Service Representative to deliver exceptional service, resolve inquiries, and collaborate with the agency team to support community members in Fort Worth, TX. A focus on accuracy and a caring attitude will help drive growth for the agency.

We value candidates with strong communication skills, empathy, and a willingness to help customers find the right insurance options.

Qualifications

• Communication, written and verbal, with strong interpersonal abilities.
• Detail-oriented and able to multitask in a fast-paced environment.
• Ability to anticipate customer needs and provide helpful options.
• Previous customer service experience preferred.
• Property & Casualty or Life & Health license are a plus but not required.

Responsibilities

• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop and maintain customer relationships to drive retention and growth.
• Guide customers with insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Provide prompt, accurate, and friendly customer service.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Empathy

Sales-minded

Job description

Benefits

• Licensing Paid by Agency
• Holiday Time Off
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Paid time off
• Parental leave
• Training & development
• Health insurance

Role Description

As a Customer Service Representative with the Linda Allen State Farm agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop and maintain customer relationships to drive retention and growth.
• Guide customers with insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Provide prompt, accurate, and friendly customer service.

Qualifications

• Communication and interpersonal skills--written, verbal, and listening.
• Detail-oriented and able to multitask.
• Ability to anticipate customer needs.
• Previous customer service experience preferred.
• Property & Casualty Insurance License a plus! (Not required)
• Life & Health Insurance License a plus! (Not required)