Customer Care Manager - State Farm Agent Team Member

Coloradospringsinsuranceagent; Colorado Springs (CO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Monthly Bonus

Annual Profit Sharing

Competitive Salary

Opportunity for Advancement

Health Insurance

Paid Time Off

Training & Development

Life Insurance

Job summary

Coloradospringsinsuranceagent is looking for a Customer Care Manager to oversee customer inquiries and service activities in Colorado Springs, CO. Responsibilities include managing communication, assisting with accounts, and tracking performance metrics. The ideal candidate has excellent communication skills and prior customer service experience. The position offers competitive compensation between $50,000 and $75,000 annually and includes benefits such as health insurance and a monthly bonus.

Qualifications

• Strong communication and organizational skills are essential for managing inquiries.
• Candidates must have the ability to manage multiple priorities effectively.
• Prior experience in customer service, office management, or administrative support is preferred.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication and organizational skills

Strong attention to detail

Ability to manage multiple priorities

Experience in customer service

Job description

Customer Care Manager - State Farm Agent Team Member

Location Address Colorado Springs, CO 80922

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Benefits

• Monthly Bonus
• Annual Profit Sharing
• Competitive Salary
• Opportunity for Advancement
• Health Insurance
• Paid Time Off
• Training & Development
• Life Insurance

Compensation $50,000.00 - $75,000.00 per year