Customer Care Manager - State Farm Agent Team Member

Ginny Thompson - State Farm Agent; Boerne (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance incentives

Licensing support

Training & development

Team environment

Career growth

Job summary

Ginny Thompson State Farm is hiring a Customer Care Manager to oversee daily service operations, assist with policy updates, billing questions, and claims support while building strong relationships with policyholders. Ideal candidates are service-oriented, organized, and able to recognize opportunities where clients may benefit from additional coverage and refer them to the sales team.

Licensing support is provided throughout the process and full guidance is available.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Detail-oriented with the ability to manage multiple priorities.
• Ability to remain calm and professional during complex service situations.
• Prior customer service, office management, or administrative experience preferred.
• Insurance or State Farm experience preferred but not required.
• Ability to complete the licensing requirements outlined above.

Responsibilities

• Provide exceptional service and support to existing customers.
• Manage customer inquiries related to policies, billing, renewals, and coverage questions.
• Assist customers with policy updates, changes, and documentation.
• Support customers through the claims process and follow up as needed.
• Maintain accurate documentation of all customer interactions.
• Identify potential coverage needs and refer opportunities to the sales team.
• Coordinate communication within the team to ensure efficient service workflows.
• Support retention efforts and maintain strong long-term customer relationships.

Skills

Customer service

Relationship building

Communication

Organizational skills

Detail-oriented

Prioritization

Calm under pressure

Office management

Administrative experience

Licensing readiness

Job description

Future Opening: Customer Care Manager - State Farm Agent Team Member

Replies within 24 hours

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Deliver Exceptional Service. Support Customers. Strengthen the Agency.

Ginny Thompson State Farm is seeking a highly service-oriented Customer Care Manager who thrives on helping customers, solving problems, and delivering a consistently outstanding service experience. This role is ideal for someone who enjoys building strong relationships, managing day-to-day service needs, and ensuring customers feel supported every step of the way.

While this role is primarily service-focused, the ideal candidate will also be comfortable identifying opportunities where customers may benefit from additional coverage and appropriately referring those opportunities to our sales team.

If you enjoy helping people, staying organized, and being the trusted point of contact for customers, this role offers an excellent opportunity to grow within a supportive State Farm agency.

• This position is contingent upon becoming fully licensed.
• Property & Casualty license must be obtained prior to Day 1 start in the office (full licensing support provided)
• Life & Health license must be obtained within 45 days of starting
• Our agency provides full guidance and support throughout the licensing process to help you succeed.

Role Overview

As a Customer Care Manager, you will help oversee daily service operations and ensure customers receive timely, accurate, and professional support. You will assist with policy updates, billing questions, claims support, and general customer service while maintaining strong relationships with policyholders.

This role also involves recognizing when customers may benefit from additional coverage and connecting those opportunities with the agency’s sales team.

Key Responsibilities

• Provide exceptional service and support to existing customers
• Manage customer inquiries related to policies, billing, renewals, and coverage questions
• Assist customers with policy updates, changes, and documentation
• Support customers through the claims process and follow up as needed
• Maintain accurate documentation of all customer interactions
• Identify potential coverage needs and refer opportunities to the sales team
• Coordinate communication within the team to ensure efficient service workflows
• Support retention efforts and maintain strong long-term customer relationships

Qualifications

• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Detail-oriented with the ability to manage multiple priorities
• Ability to remain calm and professional during complex service situations
• Prior customer service, office management, or administrative experience preferred
• Insurance or State Farm experience preferred but not required
• Ability to complete the licensing requirements outlined above

What We Offer

• Competitive base salary plus performance incentives
• Full support through the insurance licensing process
• Ongoing training and professional development
• A supportive, service-focused team environment
• Long-term career growth opportunities within the agency

Ready to Build a Career Helping Customers?

If you take pride in delivering exceptional service and enjoy building strong relationships while supporting a growing agency, we encourage you.

Ginny Thompson State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Compensation: $45,000.00 - $65,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Boerne, TX and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Which type of sales role best describes your selling style? *

Will you work in a position with a base salary + commission compensation structure? *

I was referred to this position by a current employee

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none