Customer Care Manager - State Farm Agent Team Member

Skyler Roundtree - State Farm Agent; Allen (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Profit sharing

Signing bonus

Training & development

Job summary

Roundtree State Farm is seeking a Customer Care Manager to lead daily customer experience and service operations. You will serve as the main contact for existing customers, solving issues, coordinating service needs, and conducting policy reviews, while identifying opportunities to protect households we serve.

You will collaborate with the Agent to develop toward greater office management and leadership responsibilities as you master the role and help strengthen retention through proactive

Qualifications

• Excellent communication and relationship-building skills.
• Genuine desire to help people and provide exceptional customer service.
• Confidence discussing solutions and making recommendations.
• Strong organization and attention to detail.
• Ability to prioritize and manage multiple customer needs at once.
• Ownership mentality and willingness to solve problems.
• Comfortable balancing customer service with account development and sales opportunities.
• Previous customer service, insurance, sales, office management, or administrative experience is preferred but not required for the right candidate.
• Must be able to obtain applicable Texas insurance licenses.

Responsibilities

• Manage customer inquiries and oversee day-to-day service needs.
• Build strong relationships with existing customers and become a trusted point of contact.
• Assist with policy changes, billing questions, renewals, claims-related conversations, and account reviews.
• Proactively review customer accounts and identify potential coverage gaps or additional needs.
• Conduct customer outreach and help strengthen retention and long-term relationships.
• Identify appropriate opportunities for additional insurance products within our existing book of business.
• Help coordinate team communication, follow-ups, and service workflows.
• Track customer-care activities and key service metrics.
• Support community engagement and agency outreach.
• Work directly with the Agent while developing the knowledge and leadership skills necessary to grow toward an Office Manager role.

Skills

Communication

Relationship-building

Organization

Sales mindset

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development

You May Be a Great Fit as a Customer Care at Roundtree State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, resourceful, and ready to help.
• You genuinely care about people and take pride in delivering a level of service customers remember.
• You’re a natural relationship-builder who earns trust quickly and understands that great service creates long-term relationships.
• You listen first, then guide — making customers feel heard while confidently helping them understand their options.
• You’re compassionate under pressure and can bring clarity and reassurance when someone may be having one of their worst days.
• You’re comfortable having meaningful conversations with people from all walks of life.
• You notice opportunities others miss — whether that means solving a problem, improving a customer's experience, or identifying an unmet insurance need.
• You take ownership. You don't just pass along problems; you help move them toward a solution.

Location Address:

1312 W EXCHANGE PKWY STE 1160, ALLEN TX 75013

At Roundtree State Farm, we're here to help people protect what matters most.

We take pride in serving our community with integrity, care, and genuine support. Whether we're helping a customer navigate a claim, understand their coverage, or personalize their insurance plan, our goal is to make insurance feel simple, seamless, and personal.

This isn't a role where you simply answer phones and process requests. We're looking for someone who wants to become an insurance professional, build relationships, develop leadership skills, and become a trusted resource for our customers.

How we do anything is how we do everything.

The Role

We're seeking a Customer Care Manager to help lead the day-to-day customer experience and service operations of our agency.

You'll become a key point of contact for our existing customers—helping solve problems, coordinate service needs, conduct policy reviews, and identify opportunities to better protect the households we serve.

You'll work closely with the Agent with the opportunity to develop toward greater office management and leadership responsibilities as you master the role.

What You'll Do

• Manage customer inquiries and oversee day-to-day service needs.
• Build strong relationships with existing customers and become a trusted point of contact.
• Assist with policy changes, billing questions, renewals, claims-related conversations, and account reviews.
• Proactively review customer accounts and identify potential coverage gaps or additional needs.
• Conduct customer outreach and help strengthen retention and long-term relationships.
• Identify appropriate opportunities for additional insurance products within our existing book of business.
• Help coordinate team communication, follow-ups, and service workflows.
• Track customer-care activities and key service metrics.
• Support community engagement and agency outreach.
• Work directly with the Agent while developing the knowledge and leadership skills necessary to grow toward an Office Manager role.

What We're Looking For

• Excellent communication and relationship-building skills.
• Genuine desire to help people and provide exceptional customer service.
• Confidence discussing solutions and making recommendations.
• Strong organization and attention to detail.
• Ability to prioritize and manage multiple customer needs at once.
• Ownership mentality and willingness to solve problems.
• Comfortable balancing customer service with account development and sales opportunities.
• Previous customer service, insurance, sales, office management, or administrative experience is preferred but not required for the right candidate.
• Must be able to obtain applicable Texas insurance licenses.

Why This Role?

If you're looking for more than just a customer-service job—and want the opportunity to become an expert, develop professionally, help people, and grow into a leadership role we'd love to meet you.

At Roundtree State Farm, great customer care isn't a department.

It's how we do business.