Customer Care Manager - Community-Focused Leader | Flexible Schedule

Karen Hartford - State Farm Agent; Gloucester Township (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Training & development

Flexible schedule

Job summary

Karen Hartford - State Farm Agent in Blackwood, NJ is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

You will lead a small team, manage inquiries, support policy updates, handle billing questions, and contribute to community outreach. Excellent communication and a detail-oriented approach are essential, along with the ability to

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service experience

Administrative support

Job description

Karen Hartford - State Farm Agent in Blackwood, NJ is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

You will lead a small team, manage inquiries, support policy updates, handle billing questions, and contribute to community outreach. Excellent communication and a detail-oriented approach are essential, along with the ability to