Customer Care Manager - Growth, Trust & Service Leader

Heatherthies; Florida; Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Résumé du poste

Heather Thies - State Farm Agent in Clermont, FL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, strong organization, and coordinated teamwork.

You will uncover customer needs, recommend appropriate insurance and financial products, and mentor a team to maintain efficient workflows while delivering compassionate service.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience in the insurance industry with proven cross-sell results.
• Strong communication and leadership abilities.
• Leadership experience - Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Management experience.

Responsabilités

• Manage customer inquiries and daily service activities.
• Engage with existing customers to discuss product options.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service and cross-sell metrics and report progress to the agent.
• Assist customers in reviewing insurance and financial service offerings.
• Support community engagement and customer outreach initiatives.

Connaissances

Communication

Organizational skills

Insurance industry experience

Leadership

Licenses

Management

Description du poste

Heather Thies - State Farm Agent in Clermont, FL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, strong organization, and coordinated teamwork.

You will uncover customer needs, recommend appropriate insurance and financial products, and mentor a team to maintain efficient workflows while delivering compassionate service.