Customer Care Manager: Growth, Flexible Schedule, PTO

State Farm; Charleston (WV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Matthew Rowsey - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in Charleston, WV. The role focuses on communication, organization, and coordination of customer interactions within a local State Farm office.

Responsibilities include managing inquiries, coordinating team workflows, updating accounts, handling billing inquiries, and reviewing policies.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multi-tasking

Customer service experience

Education

License eligibility

Job description

Matthew Rowsey - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in Charleston, WV. The role focuses on communication, organization, and coordination of customer interactions within a local State Farm office.

Responsibilities include managing inquiries, coordinating team workflows, updating accounts, handling billing inquiries, and reviewing policies.