Client Services Receptionist — Growth & Advancement

Elizabeth Carmichael; Charleston (WV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Elizabeth Carmichael - State Farm Agent is seeking a friendly receptionist to join our team in Charleston, WV. You will greet customers, manage appointments, and maintain accurate records while delivering excellent service in a fast-paced insurance office.

Ideal candidates are organized, detail-oriented, and comfortable engaging in sales conversations to explore insurance options. Prior receptionist or customer service experience is preferred, with proficiency in Microsoft Office and CRM systems.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Elizabeth Carmichael - State Farm Agent is seeking a friendly receptionist to join our team in Charleston, WV. You will greet customers, manage appointments, and maintain accurate records while delivering excellent service in a fast-paced insurance office.

Ideal candidates are organized, detail-oriented, and comfortable engaging in sales conversations to explore insurance options. Prior receptionist or customer service experience is preferred, with proficiency in Microsoft Office and CRM systems.