Customer Care Manager: Lead Service & Growth Path

Sean Leland Ins Agency Inc; Fort Bragg (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

Sean Leland State Farm in Fort Bragg, CA is seeking a Customer Care Manager to oversee day-to-day service operations and ensure an outstanding customer experience at our local office. You will coordinate a small team, handle inquiries, and drive efficient workflows to protect clients’ plans.

You’ll focus on clear communication, organized processes, and community engagement, with opportunities to advance as the office grows. Fort Bragg address: 720 S. Main St, Fort Bragg, CA 95437.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Licensing eligibility

Job description

Benefits:

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

You May Be a Great Fit as a Customer Care Manager at Sean Leland State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 720 S. Main St. Fort Bragg, CA, 95437

At Sean Leland State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.