Customer Care Manager - State Farm Agent Team Member

Theresa Bush - State Farm Agent; Bexley (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Flexible schedule

Job summary

Theresa Bush Agency in Ohio is seeking a Customer Care Manager to oversee daily claim service operations and ensure a positive customer experience. You will coordinate communications, manage inquiries, and guide the team to maintain efficient workflows.

The role emphasizes clear communication, organization, and community engagement, with a focus on handling claims updates and outreach initiatives. A strong customer-service background is essential.

Qualifications

• Excellent communication and organizational skills.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer claim inquiries and support daily claim activities.
• Coordinate claim team communication to maintain efficient workflows.
• Assist with claim updates.
• Track and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Customer service experience

Job description

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule

You May Be a Great Fit as a Customer Care Manager at Theresa Bush Agency if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You're a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address

2284 E Main Street Bexley, OH 43209

At Theresa Bush Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day claim service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer claim inquiries and support daily claim activities.
• Coordinate claim team communication to maintain efficient workflows.
• Assist with claim updates.
• Track and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.