Customer Care Manager: Community-Focused Leader

State Farm Agent; Aiken (SC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus performance

Competitive salary

Advancement opportunities

Paid time off

Training development

Job summary

Collette Ball - State Farm Agent in Aiken, SC is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will manage inquiries, coordinate team communication, and assist with policy reviews.

This role emphasizes strong communication, organization, and the ability to guide customers with empathy. Compensation ranges from $50,000 to $60,000 per year, with opportunities for advancement and benefits; state licenses may be required.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multi-tasking

Customer service

Job description

Collette Ball - State Farm Agent in Aiken, SC is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will manage inquiries, coordinate team communication, and assist with policy reviews.

This role emphasizes strong communication, organization, and the ability to guide customers with empathy. Compensation ranges from $50,000 to $60,000 per year, with opportunities for advancement and benefits; state licenses may be required.