Customer Care Manager - State Farm Agent Team Member

Collette Ball; Aiken (SC); Presencial; USD 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Resumo da oferta

Collette Ball - State Farm Agent in the United States is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will coordinate team communication, manage inquiries, and support account updates and policy reviews.

This role emphasizes clear, compassionate service, strong organizational skills, and the ability to drive improvements in workflows and customer outreach efforts within a community-focused agency.

Qualificações

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Conhecimentos

Communication skills

Organizational skills

Attention to detail

Customer service experience

Insurance licenses

Descrição da oferta de emprego

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Care Manager at Collette Ball - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 3066 Whiskey Rd Aiken, SC 29803

At Collette Ball - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.