Customer Care & Loan Origination Specialist

Mariner Finance; Plano (TX); Vor Ort; USD 36.000 - 43.000; Vollzeit

Zusammenfassung

Mariner Finance is seeking a customer service-focused professional to handle calls, chats, and emails, ensuring superior service while reviewing loan docs for accuracy. You will verify information, identify fraud risks, and assist applicants to complete online applications.

Responsibilities include monitoring the loan origination system and collaborating with the team to propose improvements. Monday–Friday work hours are standard, with scheduling flexibility to meet business needs.

Qualifikationen

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office.

Aufgaben

• Handle incoming telephone calls, online chats, and emails. Answers customers' questions and ensure that customers receive superior customer service.
• Review online loan documentation for accuracy and completeness and contact customers to request additional documents if needed.
• Review online loan applications for fraud prevention and income verification.
• Contact applicants who have abandoned their online application in an attempt to help them finalize the process.
• Help monitor changes and improvements made to the loan origination system.
• Work with team to report system bugs and suggest system enhancements.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Kenntnisse

Interpersonal skills

Written & verbal communication

Customer service experience

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Mariner Finance is seeking a customer service-focused professional to handle calls, chats, and emails, ensuring superior service while reviewing loan docs for accuracy. You will verify information, identify fraud risks, and assist applicants to complete online applications.

Responsibilities include monitoring the loan origination system and collaborating with the team to propose improvements. Monday–Friday work hours are standard, with scheduling flexibility to meet business needs.