Customer Care Liaison — Remote-Ready

Apria Healthcare LLC

Columbus (OH)

In loco

USD 33.000 - 41.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Assistance Program

Parental leave

Domestic partner benefits

Well-being programs

Descrizione del lavoro

Accendra Health is hiring for a role that focuses on maintaining relationships with current accounts and ensuring patients have the required home healthcare equipment. The role involves coordinating with physicians, patients, and referral sources, managing documentation, scheduling, and billing, and supporting patient care through proactive problem solving.

The position emphasizes on-site service delivery, strong communication, and the ability to work with diverse teams across locations.

Competenze

High School diploma required.
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Mansioni

Acts as a single point of contact for a specific account or accounts.
Responds to customer needs, concerns and complaints in a timely manner.
Consults with clients and referral sources on products and necessary equipment.
Obtains all documentation to be scanned and batched at the Branch.
Manages all follow-up functions with the account, post set-up.
Oversees all transactions coming from a specific account(s), including all referral sources.
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
Assesses patient’s needs and promotes company products/services at office visits, as appropriate.