Customer Care Manager - State Farm Agent Team Member

Ross Metcalf - State Farm Agent; Eagan (MN); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health and Life Insurance Stipend

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job summary

Ross Metcalf State Farm Agent in Minnesota seeks a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. You will lead client communications, coordinate team workflows, and support policy updates and billing inquiries.

The ideal candidate has excellent communication, strong organizational skills, and a customer-service background. Flexible work-from-home options are available, and the role supports community engagement and meaningful

Qualifications

• Excellent communication and organizational skills are required.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Job description

Benefits

• Health and Life Insurance Stipend
• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

You May Be a Great Fit as a Customer Care Manager at Ross Metcalf State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address

3470 Washington Drive, Suite 200 Eagan, MN 55122

At Ross Metcalf State Farm we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Flexible work from home options available.