Remote Customer Care Supervisor | Team Leadership & Growth

CAI Cox Automotive Corp Svcs., LLC; Indianapolis (IN); Teletrabalho; USD 67 000 - 101 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible vacation

Health insurance

401(k) retirement plan

Paid time off

Resumo da oferta

Cox Automotive seeks a Supervisor, Customer Care to lead a call center team, optimize customer engagement and satisfaction, and drive cost-effective improvements. You will guide performance, ensure timely resolutions, and partner with teams to maintain DOT compliance and preventive maintenance programs.

Ideal candidates bring strong analytical skills, business acumen, and a customer-focused mindset, with experience supervising fast-paced service environments.

Qualificações

• Minimum High School Diploma/GED with 5 years in a related field.
• Bachelor’s degree plus 3 years in related field; Master’s 1 year; PhD 1 year.
• Experience in customer care leadership and call center environments.

Responsabilidades

• Supervises the Customer Care team within a call center.
• Ensures timely and effective customer and end-user support.
• Resolves staff inquiries and complex customer issues.
• Maintains quality standards for Customer Care staff.
• Escalates issues and drives ongoing problem resolution.
• Monitors performance and supports development.
• Engages with customers to improve products and services.

Conhecimentos

Analytical thinking

Business acumen

Customer focus

Managing multiple priorities

Attention to detail

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Cox Automotive seeks a Supervisor, Customer Care to lead a call center team, optimize customer engagement and satisfaction, and drive cost-effective improvements. You will guide performance, ensure timely resolutions, and partner with teams to maintain DOT compliance and preventive maintenance programs.

Ideal candidates bring strong analytical skills, business acumen, and a customer-focused mindset, with experience supervising fast-paced service environments.