Hybrid Logistics Concierge Specialist II – Customer Care

CAI Cox Automotive Corp Svcs., LLC; Arizona; Híbrido; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Cox Automotive in Phoenix/Atlanta area seeks a Logistics Concierge Specialist II for its Contact Center. You will deliver exemplary service to customers, clients and vendors, handling calls and messages while meeting department metrics. Requires reliability, problem-solving, and strong organizational skills; must reside in Phoenix or Atlanta.

The role emphasizes knowledge-base proficiency and cross-functional collaboration to resolve client requests in a fast-paced environment.

Qualificações

• High School Diploma or GED required.
• 2 years of customer service or contact center experience preferred.
• Experience in automotive or logistics industry is a plus.
• Proficiency with Microsoft Office products.

Responsabilidades

• Manage high volume of inbound calls, emails and SMS.
• Identify client needs, research issues and provide solutions.
• Meet or exceed quality guidelines and KPIs.
• Collaborate across departments to resolve requests.
• Explain how to use customer-facing tools effectively.
• Perform other duties as assigned by management.

Conhecimentos

Excellent communication

Attention to detail

Adaptability

Multi-tasking

Customer-focused service

Formação académica

High School Diploma / GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Cox Automotive in Phoenix/Atlanta area seeks a Logistics Concierge Specialist II for its Contact Center. You will deliver exemplary service to customers, clients and vendors, handling calls and messages while meeting department metrics. Requires reliability, problem-solving, and strong organizational skills; must reside in Phoenix or Atlanta.

The role emphasizes knowledge-base proficiency and cross-functional collaboration to resolve client requests in a fast-paced environment.