Customer Care Executive BCD

Startek (Aegis Customer Support Services Pvt. Ltd.); United States; Remote; USD 2,000 - 2,200; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring a Customer Support Executive to handle inquiries by calls, chats, and emails. You will resolve issues, manage order-related service requests, and maintain customer satisfaction through courteous communication.

Requirements include English and Hindi proficiency, 8 GB RAM, Windows 10+, and willingness to work in 24/7 rotational shifts with 6 working days and one weekly off. Training and certification are provided.

Qualifications

• Excellent communication in English and Hindi (spoken and written).
• Education: Undergraduate/Graduate from any stream.
• Freshers and experienced candidates can apply.
• Laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi‑Fi/internet connection is mandatory.
• Willing to work in 24/7 rotational shifts.
• Comfortable with 6 days working and 1 rotational week off.
• Comfortable using a personal phone for work-related calls through a masked system.
• Must be comfortable appearing on camera during interview, training, and working hours.
• Training will be provided after selection, with certification on completion of training.

Responsibilities

• Handle customer queries via calls, chats, and emails.
• Understand concerns and provide timely resolutions.
• Manage order-related issues like delivery delays, refunds, cancellations, and replacements.
• Maintain high customer satisfaction through professional communication.
• Maintain records of interactions, logs, and updates.
• Coordinate with internal teams for timely resolution.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality of customer information.

Skills

English communication

Hindi communication

Education

Undergraduate/Graduate (any stream)

Job description

Job description

Customer Support ExecutiveJob Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide appropriate and timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Ensure a high level of customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality while handling customer information.

Eligibility Criteria

• Excellent communication skills in English and Hindi, both spoken and written.
• Education: Undergraduate / Graduate from any stream.
• Freshers and experienced candidates can apply.
• Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi‑Fi/internet connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• Comfortable with 6 days working and 1 rotational week off.
• Comfortable using a personal phone for work‑related calls through a system that masks the personal number.
• Must be comfortable appearing on camera during interview, training, and working hours.
• Training will be provided after selection, with certification required upon successful completion of training.

Working Hours

• 9 working hours per day
• 8 productive hours + 1-hour break
• 6 days working
• 1 rotational week off
• 24/7 rotational shifts

Salary

• Apprentice: 16,700 per month
• Freshers / Experienced: 18,800 CTC per month
• Monthly salary: Approximately 13,495
• Quarterly payout/bonus component: Approximately 17,1,22 as applicable

Salary Components / Deductions

• PF: 3,482
• ESIC: 614
• Bonus: 1,209

Salary and payout components are subject to applicable company policies and statutory deductions.

Training

• On‑the‑job training will be provided.
• Candidates are required to successfully complete the training and certification process.

Interview Process

• HR Evaluation
• Operations Evaluation L1
• Operations Evaluation L2
• Aptitude / Ambition Test
• Final Client Evaluation

Important NoteNo fee is charged for the interview or joining process.