Customer Care & Dispatch Specialist II

Jobtailor; Cherryville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking a dispatch-oriented coordinator in North Carolina to field high volumes of inbound calls and coordinate service dispatching. You will document contacts, initiate maintenance transactions, and collaborate with markets and vendors to ensure timely repairs.

The role emphasizes professional communication, strong multitasking, and reliable follow-through to support customer satisfaction and repeat business.

Qualifications

• Associate degree or high school diploma with two years of equivalent experience.
• 2+ years’ experience in a call center environment.
• Proficiency with Microsoft Office Suite.
• Ability to work independently and in a team.
• Strong multi-tasking and time-management skills.
• Excellent problem-solving abilities.
• Valid driver’s license is required.
• Highly organized with solid follow-through.

Responsibilities

• Field a high volume of inbound calls.
• Provide excellent customer service for inbound and outbound calls.
• Document and notation accurately in all systems for each contact.
• Initiate new transactions for preventative maintenance, service, and repairs.
• Assign service requests to the appropriate market for dispatching.
• Coordinate towing of customer units when needed.
• Schedule external vendors for emergencies.
• Continuously improve dispatching capabilities.
• Maintain professional rapport to encourage repeat business.
• Perform additional duties and special projects as assigned.

Skills

Strong communication

Customer service

Microsoft Office

Team collaboration

Problem solving

Education

Associate degree or high school diploma

Tools

Microsoft Office Suite

Job description

Jobtailor is seeking a dispatch-oriented coordinator in North Carolina to field high volumes of inbound calls and coordinate service dispatching. You will document contacts, initiate maintenance transactions, and collaborate with markets and vendors to ensure timely repairs.

The role emphasizes professional communication, strong multitasking, and reliable follow-through to support customer satisfaction and repeat business.