Service Coordination Specialist: Dispatch & Customer Success

Jobtailor; Monroe (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Jobtailor in Monroe, NC seeks a Customer Service Coordinator to manage calls, enter data into BAAN, schedule service calls, and dispatch technicians via FMP360. The role coordinates with Sales and Dispatch to ensure accurate information flow and timely service.

Ideal candidates bring strong communication, organization, and multitasking abilities in a fast-paced environment; a degree and strong computer skills are preferred, with high energy and reliability essential.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Computer ability: Word, Excel, PowerPoint
• Experience working in a fast-paced environment
• Professional appearance
• Pleasant telephone voice
• Positive attitude
• Grace under pressure.
• Ability to juggle many projects simultaneously.
• Organized
• Self-motivated
• Ability to take direction well
• Excellent verbal communication skills
• Ability to work well within a group
• High-energy, results-oriented approach
• Reliable and disciplined
• Consistent attendance and punctuality are a must.

Responsibilities

• Answering incoming telephone calls
• Entering customer information in BAAN
• Scheduling service calls with customers
• Efficiently dispatching Technicians via FMP360
• Providing quotes to customers based on Technicians recommendations (when required)
• Driving upgrades as directed and ordering parts (when required)
• Effectively collect all required service call information including but not limited to; confirming billing address
• Confirming purchase order number if required
• Service call details and ensuring this information is clearly relayed in BAAN when entering service call
• Provide feedback on status of orders to customers and Key Account group
• Forward new equipment sales leads to Sales Representatives
• Maintain monthly reports for key customers as instructed by Dispatch Supervisor
• Act as the liaison between production and sales
• Assist with the phone team to answer corporate calls.

Skills

Customer Service Management

BAAN Data Entry

FMP360 Technician Dispatching

Verbal Communication Skills

Organizational Skills

Education

Associate’s or Bachelor's degree preferred

Tools

BAAN

FMP360

Word

Excel

PowerPoint

Job description

Jobtailor in Monroe, NC seeks a Customer Service Coordinator to manage calls, enter data into BAAN, schedule service calls, and dispatch technicians via FMP360. The role coordinates with Sales and Dispatch to ensure accurate information flow and timely service.

Ideal candidates bring strong communication, organization, and multitasking abilities in a fast-paced environment; a degree and strong computer skills are preferred, with high energy and reliability essential.