Service Operations Coordinator

Socket.dev; California (MO); On-site; USD 30,000 - 34,000; Full time

Job summary

Quest International in Irvine, CA is seeking a Service Operations Coordinator to support OEM and strategic customer repair activity at our Irvine Service Repair Center. This role focuses on customer communication, repair and order documentation, shipping, portal updates, follow-up, and administrative accuracy.

The position is onsite, Monday–Friday, 8:00 AM–5:00 PM, with pay between $22.00 and $25.00 per hour.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service, repair depot, shipping/order support, logistics, OEM support, or related experience.
• Experience with repair/service orders, return authorizations, shipping documentation, or order processing.
• FedEx or comparable shipping-system experience.
• Experience with ERP, CRM, customer portals, ticketing, or order-management systems.
• Microsoft Excel and Word proficiency.
• Minimum 40 WPM typing.
• Able to work onsite in Irvine, Monday–Friday, 8:00 AM–5:00 PM.
• Pay expectations within $22.00–$25.00/hour.

Responsibilities

• Support OEM and strategic customer repair and service orders.
• Follow up on repair quotes, customer inquiries, orders, and shipments.
• Prepare packing lists, shipping labels, air bills, tracking information, and service documentation.
• Update customer portals, ERP/CRM systems, databases, and repair records.
• Use FedEx Manager or comparable shipping platforms.
• Track repair, shipment, and customer follow-up deadlines.
• Perform administrative quality checks on repair and shipping documentation.
• Follow Quest International ISO procedures and documentation standards.

Skills

Customer service

Shipping & logistics

ERP/CRM software

Microsoft Excel

Data entry

Education

High school diploma or equivalent

Tools

FedEx Manager

Ticketing systems

Job description

Service Operations Coordinator

Quest International | Irvine, CA
$22.00–$25.00/hour | Full-Time | Temp-to-Hire
Onsite | Monday–Friday, 8:00 AM–5:00 PM

About Quest International

Quest International is a global technology services company supporting medical device manufacturers, healthcare organizations, OEMs, and enterprise technology customers. For more than 40 years, Quest has provided repair, field service, logistics, technical support, and lifecycle-management solutions.

Position Summary

Quest International is seeking a Service Operations Coordinator to support OEM and strategic customer repair activity at our Irvine Service Repair Center. This role focuses on customer communication, repair and order documentation, shipping, portal updates, follow-up, and administrative accuracy.

Responsibilities

• Support OEM and strategic customer repair and service orders.
• Follow up on repair quotes, customer inquiries, orders, and shipments.
• Prepare packing lists, shipping labels, air bills, tracking information, and service documentation.
• Update customer portals, ERP/CRM systems, databases, and repair records.
• Use FedEx Manager or comparable shipping platforms.
• Track repair, shipment, and customer follow-up deadlines.
• Perform administrative quality checks on repair and shipping documentation.
• Follow Quest International ISO procedures and documentation standards.

Requirements

• High school diploma or equivalent.
• 2+ years of customer service, repair depot, shipping/order support, logistics, OEM support, or related experience.
• Experience with repair/service orders, return authorizations, shipping documentation, or order processing.
• FedEx or comparable shipping-system experience.
• Experience with ERP, CRM, customer portals, ticketing, or order-management systems.
• Microsoft Excel and Word proficiency.
• Minimum 40 WPM typing.
• Strong accuracy, organization, communication, and follow-through.
• Able to work onsite in Irvine, Monday–Friday, 8:00 AM–5:00 PM.
• Pay expectations within $22.00–$25.00/hour.

Important Fit

This is an operations and service-support position. It is not an accounting, finance, sales, or marketing role.

The strongest candidates will have hands-on experience with repair/order documentation, shipping paperwork, customer portals, FedEx or similar shipping systems, and deadline-driven operational support.

Quest International is an Equal Opportunity Employer.