Member Services Teller - Growth & Cross-Sell

Beacon Credit Union; Wabash (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) match

Incentive/bonus program

Tuition reimbursement

Job summary

Beacon Credit Union in Indiana seeks a friendly Member Service Representative to deliver outstanding service while processing deposits, cash withdrawals, loan payments, and basic account information for members.

You will open, close and maintain consumer checking and savings accounts, CDs, IRAs, and HSAs; respond to member questions; identify cross-sell opportunities; and update core system records to ensure accuracy.

Qualifications

• One to twelve months prior cashing handling and customer service experience preferred
• High School Diploma or HSE
• Excellent cash handling and member service skills (outgoing!)
• Extremely detail oriented
• Basic knowledge of personal computer operations and related software programs
• Ability to work as a team member
• Ability to cross-sell Beacon products and services according to member needs

Responsibilities

• Receive and process deposits and cash withdrawals; balance cash drawer.
• Open, close and maintain consumer checking and savings accounts, CDs, IRAs and HSAs.
• Respond to members' basic questions concerning their accounts and refer complex issues to appropriate staff.
• Welcomes members and cross-sells services and products.
• Update basic member account information in the core system and perform file maintenance.
• May perform vault responsibilities and approve transactions for less experienced MSRs.

Skills

Cash handling

Customer service

Detail oriented

Team player

Cross-sell Beacon products

Basic computer skills

Education

High School Diploma or HSE

Tools

Basic PC operations

Job description

Beacon Credit Union in Indiana seeks a friendly Member Service Representative to deliver outstanding service while processing deposits, cash withdrawals, loan payments, and basic account information for members.

You will open, close and maintain consumer checking and savings accounts, CDs, IRAs, and HSAs; respond to member questions; identify cross-sell opportunities; and update core system records to ensure accuracy.