Customer Care Coordinator – Restoration & On-Call Support

Thomasville Homes Llc; Baltimore, Northern (MD, KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Thomasville Restoration in Baltimore, MD seeks a Customer Care Coordinator to support a growing team. You will handle calls, assemble folders, send welcome emails, and close files with accurate documentation. The role requires strong communication, detail orientation, and the ability to work in a fast-paced office environment.

English fluency is required; Spanish is a plus. On-call availability overnight and weekends may be required to handle emergency claims.

Qualifications

• 2 years of progressive work experience.
• 1 year of administrative experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and weekends to receive and assign emergency-related claims.
• Fluent in English; English and Spanish is a strong plus.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.
• Review and forward messages received during after-hours.
• Assemble and distribute job folders with estimates and other job-related documents.
• Send welcome emails to new customers in the Reconstruction Department.
• Close job files and confirm that all job-related documents and photos are saved to the appropriate platforms.
• Assist with various administrative and operational duties.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Sales skills

Negotiation

Fluent English

Spanish a plus

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Thomasville Restoration in Baltimore, MD seeks a Customer Care Coordinator to support a growing team. You will handle calls, assemble folders, send welcome emails, and close files with accurate documentation. The role requires strong communication, detail orientation, and the ability to work in a fast-paced office environment.

English fluency is required; Spanish is a plus. On-call availability overnight and weekends may be required to handle emergency claims.