Customer Care Coordinator CR

CarePro Health Services; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

CarePro Home Medical in Cedar Rapids is seeking a full-time Customer Care Coordinator to support patients with medical equipment and services. You will handle intake, process orders for delivery or changes, and ensure excellent customer service while coordinating with healthcare professionals.

Ideal candidates have a high school diploma, strong computer skills, and a detail-oriented, team-driven approach. Post-offer background checks and standard screenings are required.

Qualifications

• High school diploma or GED required.
• Experience in the home medical equipment field is a plus.
• Familiarity with Medicare rules and insurance reimbursement is a plus.
• Strong computer skills, including data entry, Microsoft Office, and internet navigation.
• Attention to detail, efficiency, and teamwork skills.

Responsibilities

• Assist with patient intake and process orders for delivery, pickup, or changes in service.
• Help customers with medical equipment and supplies, including adjustments, training, and demonstrations.
• Accurately complete order forms, determine charges, collect co-pays, and enter data into systems.
• Communicate with physicians, referral sources, and medical professionals while protecting patient privacy.
• Receive inventory, restock shelves, and label products in the retail area.
• Answer phone calls and assist retail customers in person.

Skills

Data entry

Microsoft Office

Internet navigation

Attention to detail

Teamwork

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

Your compassion counts! Experience the satisfaction of service.

CarePro Home Medical - Cedar Rapids is looking for a full-time Customer Care Coordinator to join our team!

In this role, you’ll assist patients and customers with medical equipment, handle intake, and provide excellent customer service to meet their needs. The position is scheduled Monday through Friday from 8:30 am to 5:00 pm.

Why CarePro?

At CarePro, you’re not just an employee – you’re an owner! As an employee-owned company, your success directly contributes to our success. We’re proud of our culture, which values accountability, collaboration, and innovation in a supportive and efficient environment.

What You’ll Do:

• Assist with patient intake and process orders for delivery, pick‑up, or changes in service.
• Help customers with medical equipment and supplies, including adjustments, training, and demonstrations.
• Accurately complete order forms, determine charges, collect co‑pays, and enter data into systems.
• Communicate with physicians, referral sources, and medical professionals while protecting patient privacy.
• Receive inventory, restock shelves, and label products in the retail area.
• Answer phone calls and assist retail customers in person

What We’re Looking For:

• High school diploma or GED.
• Experience in the home medical equipment field is a plus.
• Familiarity with Medicare rules and insurance reimbursement (a plus!).
• Strong computer skills, including data entry, Microsoft Office, and internet navigation.
• Attention to detail, efficiency, and teamwork skills.

Additional Requirements:

Post‑offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.

CarePro, a Rayser Holdings company, offers competitive pay, comprehensive benefits, and is an Equal Opportunity Company.