Customer Service Representative

procarehm; Fairbanks (AK); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive medical, dental, and vision insurance

Life insurance

Paid holidays and PTO

Opportunities for growth and cross-training

Job summary

ProCare Home Medical in Fairbanks, Alaska is seeking a Customer Service Representative (CSR) to assist patients, caretakers, and referral sources. In this dynamic role, you will be integral in processing orders, verifying insurance, and coordinating deliveries, all while providing outstanding customer service in a compassionate manner.

The ideal candidate will have a High School Diploma, experience in HME/DME, and excellent customer service skills. We offer competitive pay, comprehensive benefits, and a supportive team-oriented environment.

Qualifications

• 2 years of HME/DME experience preferred.
• Proficient data entry skills, typing 40+ wpm preferred.
• Excellent attention to detail and fine motor dexterity.

Responsibilities

• Greet and assist customers in person, over the phone, or via the web.
• Process patient orders quickly and accurately.
• Verify insurance coverage and complete necessary documentation.
• Coordinate deliveries and follow-ups for home medical equipment.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Job description

Make a difference in the lives of patients every day!

ProCare Home Medical is growing and looking for a Customer Service Representative (CSR) to join our team. In this vital role, you'll be the first point of contact for our patients, caregivers, and referral sources -- helping them get the medical equipment, supplies, and support they need with care and accuracy.

If you're organized, compassionate, and thrive in a fast-paced healthcare environment, we'd love to meet you.

What You'll Do

• Greet and assist customers in person, over the phone, or via the web.
• Process patient orders quickly, accurately, and according to policy.
• Verify insurance coverage and complete necessary documentation.
• Enter and maintain patient and referral source information in computer systems.
• Coordinate deliveries, set-ups, and follow-ups for home medical equipment.
• Respond to customer inquiries and resolve issues with professionalism and empathy.
• Support retail sales, intake, and inventory coordination.
• Maintain compliance with HIPAA, Medicare, and all company standards.

What You Bring

• High School Diploma or equivalent (required).
• Excellent customer service and phone skills (required).
• 2 years of HME/DME experience and knowledge of medical terminology (preferred).
• Proficient data entry skills; able to type 40+ wpm and use 10-key by touch (preferred).
• Strong multitasking, organization, and problem-solving abilities.
• Ability to think quickly, stay calm under pressure and provide outstanding service.

Physical & Mental Requirements

• Regularly work at a computer, phone, or front counter.
• Lift/move up to 25 lbs regularly (up to 55 lbs occasionally).
• Excellent attention to detail and fin motor dexterity.
• Ability to focus, calculate figures, and handle sensitive information and confidentiality.

Why You'll Love Working at ProCare

• Competitive pay (DOE).
• Comprehensive medical, dental, and vision insurance.
• Life insurance, paid holidays, and PTO.
• Supportive, team oriented environment.
• Opportunities for growth and cross-training.

Join a team that take pride in helping people breathe easier, move better, and live healthier. Apply today and be the welcoming voice of ProCare Home Medical!