Customer Care Coordinator

CR Pharmacy Service Inc in; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

CarePro Home Medical - Cedar Rapids is seeking a full-time Customer Care Coordinator to join our patient-focused team. Youll assist patients and customers with medical equipment, manage intake, and ensure accurate data entry while delivering outstanding service in a Monday–Friday schedule.

The role emphasizes communication with physicians and insurance providers, careful adherence to privacy rules, and teamwork in a supportive, employee-owned environment that values accountability and innovation.

Qualifications

• High school diploma or GED.
• Experience in the home medical equipment field is a plus.
• Familiarity with Medicare rules and insurance reimbursement (a plus!).
• Strong computer skills, including data entry, Microsoft Office, and internet navigation.
• Attention to detail, efficiency, and teamwork skills.
• Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.

Responsibilities

• Assist with patient intake and process orders for delivery, pick-up, or changes in service.
• Help customers with medical equipment and supplies, including adjustments, training, and demonstrations.
• Accurately complete order forms, determine charges, collect co-pays, and enter data into systems.
• Communicate with physicians, referral sources, and medical professionals while protecting patient privacy.
• Receive inventory, restock shelves, and label products in the retail area.
• Answer phone calls and assist retail customers in person.

Skills

Data entry

Microsoft Office

Internet navigation

Customer service

Education

High school diploma or GED

Job description

Customer Care Coordinator (Administrative)

Your compassion counts! Experience the satisfaction of service.

CarePro Home Medical - Cedar Rapids is looking for a full-time Customer Care Coordinator to join our team!

In this role, youll assist patients and customers with medical equipment, handle intake, and provide excellent customer service to meet their needs. The position is scheduled Monday through Friday from 8:30 am to 5:00 pm.

Why CarePro?

At CarePro, youre not just an employee youre an owner! As an employee-owned company, your success directly contributes to our success. Were proud of our culture, which values accountability, collaboration, and innovation in a supportive and efficient environment.

What Youll Do

• Assist with patient intake and process orders for delivery, pick-up, or changes in service.
• Help customers with medical equipment and supplies, including adjustments, training, and demonstrations.
• Accurately complete order forms, determine charges, collect co-pays, and enter data into systems.
• Communicate with physicians, referral sources, and medical professionals while protecting patient privacy.
• Receive inventory, restock shelves, and label products in the retail area.
• Answer phone calls and assist retail customers in person

What Were Looking For

• High school diploma or GED.
• Experience in the home medical equipment field is a plus.
• Familiarity with Medicare rules and insurance reimbursement (a plus!).
• Strong computer skills, including data entry, Microsoft Office, and internet navigation.
• Attention to detail, efficiency, and teamwork skills

Additional Requirements

• Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.

CarePro, a Rayser Holdings company, offers competitive pay, comprehensive benefits, and is an Equal Opportunity Company.

Learn more about us at www.careprohs.com!