Patient Care & Intake Coordinator

CR Pharmacy Service Inc in; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

CarePro Home Medical - Cedar Rapids is seeking a full-time Customer Care Coordinator to join our patient-focused team. Youll assist patients and customers with medical equipment, manage intake, and ensure accurate data entry while delivering outstanding service in a Monday–Friday schedule.

The role emphasizes communication with physicians and insurance providers, careful adherence to privacy rules, and teamwork in a supportive, employee-owned environment that values accountability and innovation.

Qualifications

• High school diploma or GED.
• Experience in the home medical equipment field is a plus.
• Familiarity with Medicare rules and insurance reimbursement (a plus!).
• Strong computer skills, including data entry, Microsoft Office, and internet navigation.
• Attention to detail, efficiency, and teamwork skills.
• Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.

Responsibilities

• Assist with patient intake and process orders for delivery, pick-up, or changes in service.
• Help customers with medical equipment and supplies, including adjustments, training, and demonstrations.
• Accurately complete order forms, determine charges, collect co-pays, and enter data into systems.
• Communicate with physicians, referral sources, and medical professionals while protecting patient privacy.
• Receive inventory, restock shelves, and label products in the retail area.
• Answer phone calls and assist retail customers in person.

Skills

Data entry

Microsoft Office

Internet navigation

Customer service

Education

High school diploma or GED

Job description

CarePro Home Medical - Cedar Rapids is seeking a full-time Customer Care Coordinator to join our patient-focused team. Youll assist patients and customers with medical equipment, manage intake, and ensure accurate data entry while delivering outstanding service in a Monday–Friday schedule.

The role emphasizes communication with physicians and insurance providers, careful adherence to privacy rules, and teamwork in a supportive, employee-owned environment that values accountability and innovation.