Customer Care Concierge (Austin)

Brivo; Austin (TX); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

Paid Time Off

401 K with employer match

Job summary

Brivo, Inc. in Austin, Texas is seeking a Customer Care Receptionist to deliver courteous, prompt assistance via phone, chat, and email for customers and Brivo resellers. You will triage requests, document CRM details, and support multiple internal teams.

Requirements include a High School Diploma and strong English communication; Spanish is a plus. Benefits cover Medical, Dental, Vision, FSA/HSA, PTO and a 401(k) with employer matching.

Qualifications

• High school diploma or equivalent
• Strong customer service orientation
• Excellent written and oral communication in English
• Spanish language skills are a plus

Responsibilities

• Answer inbound calls and direct to relevant internal departments
• Enter and process all inbound customer requests for product support
• Provide initial triage and solve non-technical cases
• Assist in CRM input to ensure accurate data and detailed activity
• Support sales, operations, and other internal departments as needed
• Participate in departmental meetings regularly

Skills

Customer service

Written and verbal communication

Spanish preferred

GSuite proficiency

MS Office proficiency

CRM familiarity

Education

High School Diploma

Tools

Zoho CRM

Salesforce

GSuite

MS Office

Job description

Brivo, Inc. in Austin, Texas is seeking a Customer Care Receptionist to deliver courteous, prompt assistance via phone, chat, and email for customers and Brivo resellers. You will triage requests, document CRM details, and support multiple internal teams.

Requirements include a High School Diploma and strong English communication; Spanish is a plus. Benefits cover Medical, Dental, Vision, FSA/HSA, PTO and a 401(k) with employer matching.