Customer Care Receptionist

Brivo, Inc.; Austin (TX); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

Paid Time off

401 K with employer match

Job summary

Brivo, Inc. is hiring a Customer Care Receptionist for our Austin, Texas headquarters. You will handle customer inquiries via phone, chat, and email, provide timely information on orders, accounts, and billing, and support resellers.

The role requires a high school diploma, strong customer service skills, and proficiency with GSuite, MS Office, and CRM/ticketing systems such as Zoho or Salesforce. Bilingual Spanish is a plus.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation and communication skills in English.
• Spanish language skills are a plus.
• Experience with computer applications (GSuite, MS Office) and ticket management platforms (Zoho, Salesforce).

Responsibilities

• Answer inbound calls and direct to relevant internal departments.
• Enter and process inbound customer requests for product support.
• Triage and resolve non-technical issues.
• Assist in CRM data entry and maintain accurate activity records.
• Provide professional support to sales, operations, and other departments.
• Participate in departmental meetings and other duties as assigned.

Skills

Customer service

English communication

Spanish (bilingual)

Office productivity (GSuite/MS Office)

CRM/ticketing (Zoho, Salesforce)

Education

High School Diploma or equivalent

Tools

Zoho

Salesforce

GSuite

MS Office

Job description

Customer Care Receptionist

Department: Customer Care

Employment Type: Full Time

Location: Austin

Reporting To: Manager, Customer Care Reception

Compensation: $18.00 - $19.00 / hour

Description

Overview

Brivo, Inc. is seeking a Customer Care Receptionist for our Austin, Texas headquarters. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries though phone calls, online chat and email. Requests can be related, but not limited to: order status updates, account and billing inquiries and questions from current or prospective Brivo resellers.

Key Responsibilities

• Answer inbound calls and direct to relevant internal departments
• Enter and process all inbound customer requests for product support
• Answers phone calls, performs initial triage and solves non-technical cases
• Assist in CRM input to ensure accurate data entry and detailed activity
• Provide professional support to sales, operations staff, and other internal departments as needed
• Participate in departmental meetings on a regular basis
• Perform other duties as assigned

Skills, Knowledge & Expertise

Requirements

• High School Diploma or equivalent
• Strong customer service orientation
• Excellent written and oral communication skills in English (Bilingual-Spanish a plus)
• Proven experience in computer applications (GSuite, MS Office) and ticket management platform (Zoho, Salesforce)

Job Benefits

Why work for Brivo?

Brivo Inc. has created a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.

We have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

• Medical
• Dental
• Vision
• FSA and HSA
• Paid Time off
• 401 K with employer match

In addition.... Our Culture is based around Innovation: Innovation drives our vibe. We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.