Customer Care Receptionist

Brivo; Austin (TX); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

Paid Time Off

401 K with employer match

Job summary

Brivo, Inc. in Austin, Texas is seeking a Customer Care Receptionist to deliver courteous, prompt assistance via phone, chat, and email for customers and Brivo resellers. You will triage requests, document CRM details, and support multiple internal teams.

Requirements include a High School Diploma and strong English communication; Spanish is a plus. Benefits cover Medical, Dental, Vision, FSA/HSA, PTO and a 401(k) with employer matching.

Qualifications

• High school diploma or equivalent
• Strong customer service orientation
• Excellent written and oral communication in English
• Spanish language skills are a plus

Responsibilities

• Answer inbound calls and direct to relevant internal departments
• Enter and process all inbound customer requests for product support
• Provide initial triage and solve non-technical cases
• Assist in CRM input to ensure accurate data and detailed activity
• Support sales, operations, and other internal departments as needed
• Participate in departmental meetings regularly

Skills

Customer service

Written and verbal communication

Spanish preferred

GSuite proficiency

MS Office proficiency

CRM familiarity

Education

High School Diploma

Tools

Zoho CRM

Salesforce

GSuite

MS Office

Job description

Overview

Brivo, Inc. is seeking a Customer Care Receptionist for our Austin, Texas headquarters. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries through phone calls, online chat and email. Requests can be related, but not limited to: order status updates, account and billing inquiries and questions from current or prospective Brivo resellers.

Department

Customer Care

Location

Austin

Compensation

$18.00 - $19.00 / hour

Key Responsibilities

• Answer inbound calls and direct to relevant internal departments
• Enter and process all inbound customer requests for product support
• Answers phone calls, performs initial triage and solves non-technical cases
• Assist in CRM input to ensure accurate data entry and detailed activity
• Provide professional support to sales, operations staff, and other internal departments as needed
• Participate in departmental meetings on a regular basis
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Strong customer service orientation
• Excellent written and oral communication skills in English (Bilingual‑Spanish a plus)
• Proven experience in computer applications (GSuite, MS Office) and ticket management platform (Zoho, Salesforce)

Job Benefits

• Medical
• Dental
• Vision
• FSA and HSA
• Paid Time off
• 401 K with employer match

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.