Customer Care & Billing Specialist

Talentify; Decatur (GA); On-site; USD 26,000 - 33,000; Full time

Job summary

Talentify is seeking a customer service representative in Georgia. You will handle inquiries about water, sewer, and other services, provide information, distribute forms, and resolve routine questions by phone or in person.

You will analyze customer accounts, review billing charges and meter readings, perform related calculations, and maintain accurate files and work orders. Requirements: high school diploma or GED and at least one year of customer service experience.

Qualifications

• High school diploma or GED required and at least one year of customer service experience.

Responsibilities

• Handles customer service inquiries by phone or in person.
• Provides information on services, procedures, and fees; distributes forms.
• Responds to routine questions or complaints and initiates problem resolution.
• Analyzes customer accounts and reviews billing charges, meter readings, and service issues.
• Enters new accounts, connections, and work orders in department systems.
• Provides daily support and cross-training to billing system personnel.

Skills

Customer service

Education

High school diploma or GED

Job description

Talentify is seeking a customer service representative in Georgia. You will handle inquiries about water, sewer, and other services, provide information, distribute forms, and resolve routine questions by phone or in person.

You will analyze customer accounts, review billing charges and meter readings, perform related calculations, and maintain accurate files and work orders. Requirements: high school diploma or GED and at least one year of customer service experience.