Customer Care & Billing Specialist

Heller's Gas, Inc.; Berwick, Northern (Columbia County, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) and profit sharing

Paid holidays & vacation/sick time

Job summary

Heller’s Gas, Inc. is seeking a Customer Care Specialist to bridge customers with branch personnel, support sales, and handle payments and account questions.

The role requires strong communication, organization, problem solving, and sound judgment in a professional office environment. The position emphasizes customer service, problem resolution, and collaboration with branch staff to ensure accurate account maintenance and smooth operations.

Qualifications

• Relevant experience preferred.
• Familiarity with Microsoft Office products.
• Excellent communication and organizational abilities.

Responsibilities

• Manage branch-level customer communication.
• Assist customers with sales, payments, and account questions.
• Resolve complaints and inquiries; provide policy guidance.
• Support other branch personnel and handle administrative duties.
• Advise customers on current promotions.
• Process account transfers and location changes.
• Maintain knowledge of company policies and procedures.

Skills

Communication

Organizational skills

Team oriented

Problem solving

Critical thinking

Sound judgment

Microsoft Office

Tools

Microsoft Office

Job description

Heller’s Gas, Inc. is seeking a Customer Care Specialist to bridge customers with branch personnel, support sales, and handle payments and account questions.

The role requires strong communication, organization, problem solving, and sound judgment in a professional office environment. The position emphasizes customer service, problem resolution, and collaboration with branch staff to ensure accurate account maintenance and smooth operations.