Customer Care Specialist

Heller's Gas, Inc.; Berwick, Northern (Columbia County, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) and profit sharing

Paid holidays & vacation/sick time

Job summary

Heller’s Gas, Inc. is seeking a Customer Care Specialist to bridge customers with branch personnel, support sales, and handle payments and account questions.

The role requires strong communication, organization, problem solving, and sound judgment in a professional office environment. The position emphasizes customer service, problem resolution, and collaboration with branch staff to ensure accurate account maintenance and smooth operations.

Qualifications

• Relevant experience preferred.
• Familiarity with Microsoft Office products.
• Excellent communication and organizational abilities.

Responsibilities

• Manage branch-level customer communication.
• Assist customers with sales, payments, and account questions.
• Resolve complaints and inquiries; provide policy guidance.
• Support other branch personnel and handle administrative duties.
• Advise customers on current promotions.
• Process account transfers and location changes.
• Maintain knowledge of company policies and procedures.

Skills

Communication

Organizational skills

Team oriented

Problem solving

Critical thinking

Sound judgment

Microsoft Office

Tools

Microsoft Office

Job description

Description

Job Overview:

• The customer care specialist position is responsible for the following:
• Acting as a link between customers and branch personnel
• Assisting customers with sales, payments, account and billing questions, complaints, error resolution, and other such inquiries
• The candidate must possess considerable skills in communication, organization, problem solving, critical thinking and sound judgment

Responsibilities and Duties:

• Manages branch-level customer communication
• Assists customers with the following:
• Sales of products or services
• Processing payments
• Updating account information
• Answering billing, account or service questions
• Resolving complaints and issues
• Acting as a liaison between customers and other branch/corporate representatives
• Processes account transfers and location changes
• Advises customers on current promotions
• General office administrative duties
• Assists other branch personnel as considered necessary
• Acts as a representative of the company with a sound knowledge of policy and procedure

Requirements

Education and Experience:

• Relevant experience preferred
• Familiarity with Microsoft Office products

Competencies:

• Communication
• Organizational skills
• Team oriented

Available Benefits:

• Comprehensive benefits package
• 401(k) and profit sharing
• Paid holidays & vacation/sick time

Supervisory Responsibility:

• None

Work Environment:

• This job operates in a professional office environment and requires the use of standard office equipment such as computers, phones and photocopiers/scanners

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type / Expected Hours of Work:

• This is a full-time position and regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. and Saturday, 8:00 a.m. to 12:00 p.m. with the ability to work outside of or in addition to those hours as needed

Travel:

• Travel expectation is approximately 5%

Other:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Heller’s Gas is an Equal Opportunity Employer

Since 1941, Heller’s Gas has supplied propane products and custom fireplaces to residential, commercial, industrial, and agricultural customers in the Mid-Atlantic Region and beyond. Family owned and operated, we at Heller’s Gas pride ourselves on providing customers with quality products at an affordable price combined with unbeatable service and support.