Customer Care & Billing Advisor

Taleo; Memphis (TN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

PTO

Pension plan

457(b) retirement plan

Job summary

MLGW is seeking a Service Advisor to handle customer inquiries via phone, web mail, and chat from its Netters Business Center in Memphis, TN. The role involves processing billing and emergency requests with shifts adjusted quarterly by seniority and mandatory overtime.

Qualified candidates must hold a valid driver's license with office-based duties, including computer data entry and customer interaction. MLGW offers PTO, pension and 457B retirement benefits, and an inclusive workplace

Qualifications

• Must possess a valid driver's license from state of residence.
• Experience in customer service is preferred.

Responsibilities

• Handle customer inbound calls via telephone, web mail and chat.
• Process customer service requests including billing/miscellaneous inquiries and emergency calls.
• Shifts are subject to change on a quarterly cycle based on seniority. Mandatory overtime is required.

Skills

Valid driver's license

Customer service

Job description

MLGW is seeking a Service Advisor to handle customer inquiries via phone, web mail, and chat from its Netters Business Center in Memphis, TN. The role involves processing billing and emergency requests with shifts adjusted quarterly by seniority and mandatory overtime.

Qualified candidates must hold a valid driver's license with office-based duties, including computer data entry and customer interaction. MLGW offers PTO, pension and 457B retirement benefits, and an inclusive workplace