Senior CX Leader | Ops & People Development

Taleo; Memphis (TN); On-site; USD 76,000 - 93,000; Full time

Job summary

MLGW in Memphis, TN, seeks a Supervisor II, Customer Experience to lead and oversee multiple customer-facing operations within the Customer Experience & Energy Services unit, including Residential and Business Care Centers, Billing, Service Dispatch, and Credit Operations. Expect to coach frontline teams, drive process improvements, and ensure operations run with urgency, clarity, and accountability.

The role requires a Bachelor's degree in Business Administration or related field, 2–8 years of

Qualifications

• Requires progressive leadership in high-volume, customer-facing operations.
• Experience coaching employees and managing performance with measurable results.
• Must be able to lead teams through organizational change and process improvements.

Responsibilities

• Oversee Supervisor I and frontline teams across multiple Customer Experience functions.
• Utilize metrics and dashboards to improve outcomes and reduce inefficiencies.
• Provide coaching and guidance in high-pressure situations and ensure accountability.

Skills

Leadership

Coaching

Performance management

Data-driven decision making

Customer service operations

Education

Bachelor's degree in Business Administration or related field

Associates Degree in related field

High School Diploma

Job description

MLGW in Memphis, TN, seeks a Supervisor II, Customer Experience to lead and oversee multiple customer-facing operations within the Customer Experience & Energy Services unit, including Residential and Business Care Centers, Billing, Service Dispatch, and Credit Operations. Expect to coach frontline teams, drive process improvements, and ensure operations run with urgency, clarity, and accountability.

The role requires a Bachelor's degree in Business Administration or related field, 2–8 years of